Support

• The quickest way to get answers is by reaching out through our chat.
• Prefer email? Drop us a message at [email protected], and we'll get back to you.
• We aim to respond within 12 hours, though most queries are resolved much faster.

How to withdraw funds?

To request a withdrawal, make sure your email address or phone number is verified in your profile. Complete your personal details, then head over to the /withdraw page. Enter the amount you wish to withdraw, along with your first name, last name, and bank account details.

The processing time for a withdrawal request

Withdrawal requests are typically processed within 48 hours. However, it may take up to 5 working days for the funds to reach your account. Please note that withdrawals are not processed on weekends.

Tracking the status of your withdrawal request

You can check the status of your withdrawal at /history.

Once your request is completed, its status will update to “Completed.”

What are bonuses?

Bonuses are extra funds we gift you, perfect for slot games! Keep in mind that bonuses must be wagered before they can be withdrawn.

Where to check available bonuses

All your available bonuses are listed at /promo.

How to withdraw a bonus?

To withdraw a bonus, you’ll need to meet the wagering requirements. Once the bonus has been wagered, the amount will transfer from your bonus account to your real money account, making it ready for withdrawal.

How to wager a bonus?

When you deposit funds, you may receive a bonus as a gift. The deposited amount is added to your real money account, while the bonus (gift money) is credited to a separate bonus account.

Although the bonus money cannot be withdrawn directly, it can be used for playing games. Only the funds in your real money account are available for immediate withdrawal.

To convert your bonus money into real money that can be withdrawn, you need to meet a specific wagering requirement, calculated as:

Bonus Amount × Wager

The "wager" is a multiplier that indicates the total amount you must bet before the bonus becomes withdrawable. You can find this multiplier specified in the bonus terms and conditions.

Once the wagering requirement is met, the bonus money is transferred to your real account, making it eligible for withdrawal. You can monitor your wagering progress in your profile. However, keep in mind that withdrawing any winnings before completing the wagering requirement will reset your bonus account.

Example:

Let’s say you deposit 50 AUD and receive a 50% bonus with a wager of 30. Your real money account will have 50 AUD. Your bonus account will have 25 AUD. You can play with a total of 75 AUD.

While the 50 AUD in your real account can be withdrawn at any time, to unlock the 25 AUD bonus, you must wager 25 AUD × 30 = 750 AUD.

Once this amount is wagered, the bonus funds are transferred to your real account and can be withdrawn without restrictions.

Where to track bonus wagering?

You can keep an eye on your bonus wagering progress in your profile at /profile. Please note, bonus wagering is only possible by playing slot games.

Bonus cancellation

A bonus may be cancelled under the following circumstances:

1. Withdrawal Request with an Active Bonus: If you request a withdrawal while having a bonus that hasn’t been fully transferred to your real account, the bonus will be forfeited.
2. Zero Balance in Your Account: Should your gaming balance reach zero, any active bonus will be removed from your bonus account.

Additionally, you can proactively cancel all bonuses through your profile (/profile) or by contacting our support team.

Keep in mind, cancellation applies to all bonuses collectively.

What is cashback?

Cashback is your chance to recover a percentage of the funds you've spent during gameplay, allowing you to use them again.

How to earn cashback?

To view your current cashback amount and its availability date, simply visit: /cashback.

How to change an account's email address/phone number?

Updating your phone number is straightforward and can be done directly in your profile settings. However, changing your email address isn't something you can do yourself. If you need assistance, don't hesitate to reach out to us. We're here to help! Simply contact support at /support.

An error occurred while trying to fund a gaming account with a bank card?

Sometimes, payments may fail on the first attempt. But no worries! You can try again after a short while or use a different payment method.

If the issue persists, consider switching to another card or an e-wallet for a seamless transaction.

For a full list of available payment methods, check here: /deposit.

I made a payment, but my gaming account was not funded?

In most cases, payments are processed instantly, and the funds should reflect in your gaming account within seconds. However, delays can sometimes occur due to payment system processing times. These delays might take up to 2 hours.

If your funds are not credited within that timeframe, please provide proof of payment, and we'll resolve the issue as quickly as possible.

Ensure the proof of payment is a valid document issued by your bank. For e-wallet transactions, please provide a screenshot confirming the transfer.

Are there deposit/withdrawal fees?

We don’t charge any fees on deposits or withdrawals. However, some payment systems may apply a service fee. To offset this, we automatically offer a Reimbursement Bonus. If you didn’t receive the bonus or if the fee exceeds the bonus amount, please let us know, and we’ll ensure the matter is sorted out promptly.