1. PRIVACY

At Lucky Green Casino, safeguarding your personal information is our top priority. This Privacy Policy outlines the details of what we collect when you use our services, why we gather this information, and how it’s utilized to enhance your experience.

It’s important to understand that this Privacy Policy serves as an agreement between you and https://lacroixtees.com (‘We,’ ‘Us,’ or ‘Our,’ as applicable). It also forms an integral part of our Terms and Conditions.

From time to time, updates to this Privacy Policy may be necessary. When changes occur, we’ll notify you by publishing the revised terms on our platforms. To stay informed, we encourage you to review this Privacy Policy periodically. Your continued use of our services indicates your acceptance of any updates.

2. INFORMATION COLLECTED

We define Personal Information as any data that can identify an individual. This includes, but is not limited to, your first and last name, date of birth, physical or mailing address, email, phone number, or other relevant details. You may be asked to provide such information when using our platform, registering for an account, or accessing our services.

The Personal Information we collect may include contact details (such as your phone number), shipping and billing information, transaction history, website preferences, and feedback about our services. This data is securely stored on servers, primarily based in Germany, though locations may vary over time.

When you interact with our services, we maintain an activity log tied to your usage. This log records administrative and traffic data, including your IP address, access times and dates, visited pages, preferred language, browser type, and crash reports. This information is vital for maintaining the quality and functionality of our platform. Rest assured, we never collect Personal Information without your knowledge.

3. MEANS OF COLLECTING AND PROCESSING DATA

We may automatically gather certain data, as outlined earlier, and receive Personal Information you share while using our platform, interacting with our services, or engaging in communications with us. Additionally, we may obtain Personal Information from online vendors, service providers, or legally acquired customer lists from third-party partners.

To enhance your experience, we may collaborate with third-party service providers who assist with technical support, processing online transactions, or managing your account. Any information you share with these vendors or e-commerce providers becomes accessible to us and is handled in line with the guidelines in this Privacy Policy.

Rest assured, any disclosure of this data to third parties outside our organization strictly adheres to this policy. We also take proactive steps to ensure that our partnerships with third-party vendors and service providers prioritize and protect your privacy.

4. INFORMATION USE

We use the Personal Information we collect to deliver and enhance our services, provide customer support, conduct essential security and identity verification checks, process online transactions, assist with your participation in third-party promotions, fulfill business requirements, and support the overall operation of our platform. To achieve this, we may share your information with carefully chosen partners or other entities involved in data-sharing arrangements with them.

Your information also helps us keep you informed. We may use it to share: (1) Promotional offers and updates about our products and services. (2) Details about the products and services of our trusted partners, expanding your options and improving your overall experience. Occasionally, we might ask for additional details through surveys or contests. Participation in these is entirely voluntary, and you can choose whether to share information such as your name, address, phone number, or demographic details like your age or postal code. If you accept any contest prizes or winnings from us, you agree that we may use your name for promotional purposes, unless restricted by law, without requiring additional compensation.

Unless you opt out, we may also use your Personal Information, such as your email and phone number, to inform you about promotions, new products, or services. These may include our gaming options—like poker, casino games, and betting—as well as offerings from third-party partners carefully selected to complement your interests.

5. CERTAIN EXCLUDED DISCLOSURES

We may share your Personal Information if legally required or if we believe, in good faith, that it is necessary to: (1) Comply with any legal process served upon us, our platform, or related services, or to meet a similar legal obligation. (2) Protect and defend our rights, property, or interests. (3) Safeguard the personal safety of our users or the general public.

In cases where we determine that you have engaged in fraudulent activities—such as cheating, game manipulation, payment fraud, or the use of stolen credit cards—or have participated in prohibited transactions like money laundering, we reserve the right to disclose your information, including your identity, to other online gaming platforms, banks, credit card companies, law enforcement, and relevant authorities.

(4) Additionally, for research focused on addiction prevention, data may be anonymized and shared with appropriate institutions to support their efforts. These measures are taken to ensure the integrity of our services and the safety of our community.

6. ACCESS

You have the option to "opt out" of receiving promotional communications at any time. This can be done through your account settings on our platform, via a link included in the promotional emails you receive, by sending us an email, or by reaching out to our Customer Service team directly.

Additionally, feel free to contact us if you:

Wish to verify the accuracy of the Personal Information we have on record.

Need to update your Personal Information.

Have any concerns or complaints about how we are using your Personal Information.

Upon your request, we will either: (1) Update the information you’ve provided, as long as the need for such changes is demonstrated. (2) Mark certain data to ensure it is not used for future marketing purposes. Please note that this Privacy Policy does not restrict us from retaining your Personal Information when required by law.

7. COOKIES

Information Stored on Your Device

When you access our services, we may save certain data on your device. These data files, commonly known as cookies, are small text files that store your preferences when visiting online pages. Additionally, we use Local Shared Objects, often referred to as "flash cookies," which function similarly to standard browser cookies. These tools allow us to remember details about your visits across our platform, enhancing your overall experience.

Rest assured, cookies and flash cookies cannot access or retrieve other information from your device. Their purpose is solely to track how you use our services, helping us analyze site traffic, improve functionality, and tailor the experience to better suit your needs. We also utilize flash cookies and third-party cookies to display advertisements that are more relevant and appealing to you.

Strictly Necessary Cookies

Strictly necessary cookies are the backbone of any functional website, enabling users to navigate pages and access essential features. These include secure areas of the platform or tools for completing financial transactions. Without these cookies, the smooth operation of our website wouldn’t be possible.

Cookies During Registration

When you register, these cookies store key information about your sign-up process, allowing us to recognize you as a customer and deliver the services you need. Additionally, this data helps us understand your preferences while using our platform, ensuring a more personalized and enjoyable experience during your visits.

Cookies on Our Website

When you visit our website, we use cookies to collect valuable information. Our servers rely on three main types of cookies to enhance your experience:

  1. Session-Based Cookies. These temporary cookies are assigned to your device only for the duration of your visit. They help you navigate our site more efficiently and, if you’re a registered user, allow us to provide content tailored to you. Once you close your browser, these cookies automatically expire.
  2. Persistent Cookies. These cookies remain on your device for a pre-determined period, depending on their settings. Flash cookies also fall under this category, providing extended functionality.
  3. Analytical Cookies. Analytical cookies help us track and count the number of visitors to our site while observing how users interact with our services. This insight allows us to improve site functionality, making it easier for you to find exactly what you need.

You have control over whether to accept or decline cookies. While most web browsers automatically accept them, you can adjust your browser settings to block cookies if you prefer. The Help section in your browser menu will guide you on how to prevent new cookies, receive notifications about cookies, or disable them altogether.

Managing Flash Cookies

You can adjust your Flash Player settings to control or block the use of flash cookies. The Flash Player’s Settings Manager gives you the tools to manage these preferences. To block flash cookies from all third-party content, navigate to the ‘Global Storage Settings’ panel in the Settings Manager. Uncheck the box labeled ‘Allow third-party flash content to store information on your computer,’ then close the manager.

Alternatively, if you prefer to manage settings for individual websites, you can do so through the ‘Website Storage Settings’ panel, also found in the Settings Manager.

If you’re using an outdated version of Flash Player or an older browser, you might not have access to these features. We strongly recommend updating both your Flash Player and browser to the latest versions for optimal performance and control.

Please note that declining cookies may limit your access to certain interactive features on our platform, potentially affecting your overall experience.

8. CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS

To enjoy real-money games on our platform, you'll need to deposit funds and, when the time comes, receive your winnings. These financial transactions are processed through trusted third-party electronic payment systems. By agreeing to this Privacy Policy, you grant your explicit consent for the use of your Personal Information required to complete these transactions. In some cases, this may include the transfer of your information across international borders. Rest assured, we take every precaution to ensure that our partnerships with payment providers prioritize the protection of your privacy and handle your data securely.

9. CONSENT TO SECURITY REVIEW

We reserve the right to perform security reviews at any time to ensure the accuracy of your registration details, monitor your use of our services, and review financial transactions for compliance with our Terms and Conditions and applicable laws.

By using our platform and agreeing to our Terms and Conditions, you authorize us to utilize your Personal Information and, if necessary, share it with third parties to verify the details you provide. This process may include transferring your information outside of your country to complete the required checks.

Security reviews can involve various methods, such as obtaining a credit report or cross-referencing your information with third-party databases. To assist with these reviews, you agree to provide any additional documentation or details we may request. These measures are in place to maintain the integrity and security of our services.

10. SECURITY

We recognize how crucial security is and employ advanced techniques to protect your information. All Personal Information you share with us is securely stored in an encrypted, password-protected database within our robust network, safeguarded by state-of-the-art firewall technology. Our services are designed to support SSL Version 3 with 128-bit encryption for added protection. Additionally, we ensure that our subsidiaries, agents, affiliates, and suppliers adhere to strict security protocols to maintain the highest standards of data safety.

11. PROTECTION OF MINORS

Our services are designed exclusively for individuals aged eighteen (18) or older—or those who have reached the legal age in their respective jurisdiction. By providing information through any part of our platform, users confirm that they meet this age requirement. We are committed to identifying and preventing access by minors. If there is any indication that a minor is attempting to use our services, we may conduct a security review to address the issue. Should we discover that a minor has submitted personal information, we will take immediate action to reject their data and ensure it is promptly removed from our records. Safeguarding this policy is a priority to maintain a secure and compliant environment.

12. INTERNATIONAL TRANSFERS

The Personal Information collected through our services may be stored and processed in any country where we, our affiliates, suppliers, or agents operate facilities. By using our platform, you acknowledge and consent to the transfer of your information across borders, including to countries that may not have privacy laws deemed adequate by certain standards. However, we remain committed to upholding stringent privacy practices. To this end, we ensure that our agents, affiliates, and suppliers adhere to our robust privacy standards, no matter where they are located.

13. THIRD-PARTY PRACTICES

We cannot guarantee the security of any information you share with third-party websites that link to or from our services. Similarly, any data collected by third parties managing our affiliate program (if applicable) or other related programs falls outside our control, as these sites operate independently from us. The handling of your information by such third parties is subject to their respective privacy policies, if they have one.

14. LEGAL DISCLAIMER

Our services are provided on an "as-is" and "as-available" basis, without any guarantees or liability. While we strive for excellence, we cannot be held responsible for circumstances beyond our direct control. Given the dynamic nature of technology and our evolving business environment, we cannot promise error-free performance in safeguarding your Personal Information. As such, we disclaim liability for any indirect, incidental, consequential, or punitive damages arising from the use or disclosure of your data. Your understanding of these limitations is greatly appreciated.

15. CONSENT TO PRIVACY POLICY

By using our services, you agree to the terms outlined in this Privacy Policy.

This document represents our full and exclusive Privacy Policy, replacing any previous versions. It should be reviewed alongside our Terms and Conditions and any other applicable terms displayed on our platforms. From time to time, we may update this Privacy Policy, and any modifications will be announced by posting the revised terms on our platforms. Your continued use of our services after such updates signifies your acceptance of the changes. We encourage you to check back regularly to stay informed.

Additionally, under Article 77 of the GDPR, you have the right to file a complaint regarding the handling of your data with a supervisory authority. This can be done in the Member State where you reside, work, or believe the infringement occurred.

16. OTHER WEBSITES

Our website may include links to external sites that operate independently and are beyond our control. These linked websites are not governed by this Privacy Policy. If you choose to visit them through the provided links, the operators of those sites may collect and use your information according to their own privacy policies, which may differ from ours. Please note that we are not responsible for the actions, functionality, or potential errors on these third-party sites. The sole responsibility for the operation and content of these linked platforms lies with their respective operators.